Minka - Tu cerebro financiero
Smart Support System

Get Help Instantly

Our AI-powered support system connects you with the right specialist in seconds. Get answers through live chat, video calls, or our interactive knowledge base.

< 30 seconds
Average Response Time
Live chat support
24/7
Support Specialists
Available worldwide
98%
Customer Satisfaction
Based on 10k+ interactions
3+
Global Offices
Across LATAM

AI-Powered Support Hub

Describe your issue and our AI will instantly route you to the right specialist with estimated response times and availability status.

AI-Powered Support Router

Describe your issue and we'll connect you with the right specialist

Technical Support
→ Engineering
30 minutes
Online

Live Chat

Get instant help from our support team

Response time:< 30 seconds
Availability:24/7
Wait time:2 minutes
Online

Video Call

Schedule a face-to-face consultation

Response time:Scheduled
Availability:Mon-Fri 9AM-6PM
Online

Email Support

Detailed assistance for complex issues

Response time:< 4 hours
Availability:24/7
Offline

Phone Support

Direct phone support for premium users

Response time:Immediate
Availability:Mon-Fri 8AM-8PM
Wait time:5 minutes

Frequently Asked Questions

Search our knowledge base for instant answers

How do I connect my bank account?

You can connect your bank account by going to Settings > Connected Accounts and following the secure authentication process.

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Account Management

Is my financial data secure?

Yes, we use bank-grade 256-bit encryption and never store your banking credentials.

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Security

How much does the premium plan cost?

Our premium plan starts at $9.99/month or $99.99/year (save 17%).

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Pricing

Why Our Support is Different

We've reimagined AI customer support with smart technology + Human Expertise

AI-Powered Routing

Our smart system routes your query to the right specialist instantly

Real-Time Status

See live availability and estimated response times for each support channel

Secure & Private

All communications are encrypted and your data remains private

Expert Team

Native Spanish speakers with deep fintech expertise across LATAM

Meet Our Global Team

Our support specialists are located across LATAM to provide local expertise and timezone coverage.

Our Global Presence

Click on any office location to see our team and get in touch

Monterrey, Mexico
10:30 AM • 5 team members

Monterrey

HQ

Mexico

Open
Av. Eugenio Garza Sada 188 Piso 8 Suite 30, Col. Contry
10:30 AM
9/12 online
Team Members
👨‍💻
👩‍💼
👨‍🎨
👩‍💰
+8

Mexico City

Mexico

Open
Lieja 303, Juárez, Cuauhtémoc
10:30 AM
6/8 online
Team Members
👨‍💻
👩‍💼
👨‍🎨
👩‍💰
+4

Lima

Perú

Open
Proximamente en Lima
11:30 AM
4/6 online
Team Members
👨‍💻
👩‍💼
👨‍🎨
👩‍💰
+2

Meet Our Support Specialists

Get to know the experts who are here to help you succeed

👨‍💻

Octavio Paredes

Lead AI Engineer

Monterrey
Expertise
Technical Issues
API Integration
👩‍💼

Ana Sofía García

Customer Success Manager

Monterrey
Expertise
Account Management
Onboarding
👨‍🎨

Diego Benitez

Product Specialist

Mexico City
Expertise
Feature Requests
Product Demo
👩‍💰

Martha Eugenia González

Finance Specialist

Bogotá
Expertise
Billing Issues
Payments

Emergency Support

For urgent account security issues or transaction disputes, our emergency hotline is available 24/7 for premium users.

Emergency support: +52 81 4302 3136| (Premium users only)

Help Us Improve

Your feedback helps us make our support even better. Rate your experience and suggest improvements.