Get Help Instantly
Our AI-powered support system connects you with the right specialist in seconds. Get answers through live chat, video calls, or our interactive knowledge base.
AI-Powered Support Hub
Describe your issue and our AI will instantly route you to the right specialist with estimated response times and availability status.
AI-Powered Support Router
Describe your issue and we'll connect you with the right specialist
Live Chat
Get instant help from our support team
Video Call
Schedule a face-to-face consultation
Email Support
Detailed assistance for complex issues
Phone Support
Direct phone support for premium users
Frequently Asked Questions
Search our knowledge base for instant answers
How do I connect my bank account?
You can connect your bank account by going to Settings > Connected Accounts and following the secure authentication process.
Is my financial data secure?
Yes, we use bank-grade 256-bit encryption and never store your banking credentials.
How much does the premium plan cost?
Our premium plan starts at $9.99/month or $99.99/year (save 17%).
Why Our Support is Different
We've reimagined AI customer support with smart technology + Human Expertise
AI-Powered Routing
Our smart system routes your query to the right specialist instantly
Real-Time Status
See live availability and estimated response times for each support channel
Secure & Private
All communications are encrypted and your data remains private
Expert Team
Native Spanish speakers with deep fintech expertise across LATAM
Meet Our Global Team
Our support specialists are located across LATAM to provide local expertise and timezone coverage.
Our Global Presence
Click on any office location to see our team and get in touch
Monterrey
Mexico
Mexico City
Mexico
Lima
Perú
Meet Our Support Specialists
Get to know the experts who are here to help you succeed
Octavio Paredes
Lead AI Engineer
Ana Sofía García
Customer Success Manager
Diego Benitez
Product Specialist
Martha Eugenia González
Finance Specialist
Emergency Support
For urgent account security issues or transaction disputes, our emergency hotline is available 24/7 for premium users.
Emergency support: +52 81 4302 3136| (Premium users only)
Help Us Improve
Your feedback helps us make our support even better. Rate your experience and suggest improvements.